This policy forms a part and parcel of your terms of use of this website and you are bound by these. www.mangofresh.in is a website operated by marketers for selling farm produce, primarily fruits, which you are aware, are perishable products. You understand that these fruits cannot be stored beyond a certain time limit. Hence any return is bound to kill the quality of the product. Hence, as a policy, we do not accept returns.
Cancellation Policy
For all orders, you can edit your products in the cart before checkout. You are aware that once the mangoes are packed & dispatched to you we have no control over it. Hence, as a policy, orders once placed and paid for will not be canceled, unless informed before dispatch. We may, at our sole discretion, consider postponement of your order, provided we get your update soon enough, and operationally we are in a position to do so.
Replacement Policy For Bad Fruits
We are committed to giving you the best fruits and complete returns for your every rupee. We hope you understand that these are naturally grown fruits and no one can fathom nature. Fresh Fruits may likely get impacted by unruly weather. Though in rare cases, but at times, fruits that look perfectly good from the outside, may be bad or rotten from the inside. You understand that this is natural and not a man-made product and we cannot, despite all efforts, say for sure what is inside the fruit. You also understand that fruits come with a very short shelf life and should be consumed within that time frame. The shelf life of some is around four to six days for Mangoes, from delivery to you, after which the taste starts dropping. The development of wrinkles on the fruit is also a sign of the end of the ideal shelf life of the fruits. For a handful of bad fruits, we will send you discount codes of the value of the bad fruits, which you can use on your next order.
Refund Policy
In the event we are not able to provide you with a replacement, for reasons including but not limited to season-ending, not enough production, lack of service of courier, etc, we will issue you refunds for the amount you have paid us. Wherever possible, the refund will be given to the same payment source where the payment was made. If that is not possible, a refund will be issued to a bank account, the details of which will be asked from the email ID that was used to place the order. The refunds will be remitted to your accounts within 21 working days.
Contact us at order@mangofresh.in for questions related to refunds and returns.
